2014 Winston Cup Final Four
RyersonRams.CA and Ram Vision FAQ

Welcome to RyersonRams.CA and Ram Vision. In 2014. This season, every Ryerson University fan will have the ability to obtain an all-access pass to the Ryerson University Sports Athletic Department through the new RyersonRams.CA and Ram Vision.

 

OVERVIEW

SITE SUPPORT

WINDOWS MEDIA PLAYER

LIVE/ON-DEMAND BROADCAST DIFFICULTIES

GENERAL QUESTIONS

 

OVERVIEW

What is RyersonRams.CA?

http://www.ryersonrams.ca/ is the official web site of the Ryerson UniversityAthletics Department. RyersonRams.CA is available to everyone who can access the Internet and contains articles, press releases, statistical information and other important content provided by the RyersonRams.CA Sports Information Department within.

What is Ram Vision?

Ram Vision is a web product that is found on http://www.ryersonrams.ca/. Ram Vision is also brought to you by the Athletic Department and specifically focuses on streaming video (live and archived) and other exclusive content. Additionally, Ram Vision offers premium stats packages, gamecast interfaces, special members-only features and offers, and will continue to offer new and exciting features to its members.

Account Management

Both technical and customer support for Ram Vision can be obtained via email. Please submit your comments, problems or suggestions directly to Customer Service.

Ram Vision System Requirements

Ram Vision live programming and archived video can only be utilized through a high-speed Internet connection, such as cable, DSL, or satellite. If your connection to the Internet is by dial-up modem or is slower than a DSL connection you will not be able to watch Ram Vision media, but you may be able to utilize audio only broadcasts. A DSL, cable modem or other high speed connection is required for viewing.

In addition to having a high-speed Internet connection, your computer should meet or exceed the following recommended system requirements:

System

Minimum Windows Requirements

Minimum Mac Requirements
  • Intel Core Duo 1.83GHz or faster processor with a minimum of 512MB of memory
  • Mac OS X 10.4.8+
  • Macromedia Flash Player: http://www.adobe.com/products/flash/about/
  • Firefox 3 or above: http://www.mozilla.com/firefox
  • Internet connection bandwidth: 750 kbps (DSL/Cable or higher) minimum, or higher recommended.
  • Free hard disk space: 300 MB
  • Video adapter and monitor: Super VGA (1024x768) or higher.

Audio Capability

In order to hear the audio components of our films and animations, your computer must be equipped with a 16-bit or better sound card and speakers

Firewalls

Some types of firewalls may prevent viewing live events on Ram Vision. Please consult the Firewall manufacturer or Documentation for specific instructions on how to configure your firewall to allow multicast information through.

SITE SUPPORT

The video doesn't look very good:

We recommend increasing your buffer time. This will make the initial download slower, but will make the streaming video run smoothly once it has started. While increasing your buffer time, you might also want to try adjusting the video acceleration to halfway, instead of full.

To find these options, open the program Windows Media Player and press the ALT button on your keyboard. You will then see a small options menu open. Select "Tools," and then go to "Options."

Once you are in "Options," look for the "Performance" tab. This is where you will find both the buffer length, and video acceleration. Try setting the buffer length to 20 seconds, applying the options, and then refresh your stream.

Why can I access the content at home but not while at work, a hotel, school, etc.?

Your work, school, or the hotel could have network settings which either restricts the access to some content or to content which requires large amounts of bandwidth to access. You would need to discuss these restrictions with the network administrator for them to allow you access. Also, if you are using a computer that does not allow you administrator rights there could be restrictions on the type of content you are allowed to access such as live multicast video, you would also need to talk to the computer administrator to allow your profile access to such content.

I have high-speed wireless internet, but still seem to be having buffering problems?

While wireless internet can provide convenience for many lower bandwidth internet applications, it is not optimal for the higher speeds required for live video streaming. Over a wireless router you can experience large amount of bandwidth fluctuation from other computers on your network and also from external devices which can interfere with the wireless signal. If you are experiencing poor video quality or frequent buffering, we recommend connecting directly to the router or modem to provide higher quality and more consistent signal. Click the links below to test your bandwidth.

I cannot view the content:

  • There may be an error with your browser. Try closing the browser, reopening it, and accessing it again.
  • Your Internet Service Provider may be experiencing problems with their service. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.
  • If you experience any further problems, please contact Customer Service here
ACCOUNT SUPPORT

WINDOWS MEDIA PLAYER

I cannot get the audio to play

Check the following knowledge base articles from Microsoft for possible solutions:

For Windows Media Player 8
Try the following, open up Windows Media Player from the Start Menu on the menu, go to Tools ' Options. You should automatically be on the "Player" tab, if not click it so that you are. At the very bottom click the option "Add items to Media Library when played". It will then allow you to click the option below it "Include items from removable media", click that as well.

I can play the daily videos but none of the videos from the live events

There are a few things to check. First, make sure that Windows Media Player is set to allow Multicast streams.

Open Windows Media Player from the Start Menu
On the menu go to Tools -> Options
Click on the "Network" tab
Make sure there is a check next to "Multicast"
Click the "OK" button to save the changes.

If you are running Windows XP, try disabling the Windows XP firewall

Open the Control Panel from the Start Menu
Click on Network and Internet Connections
Click on Network Connections
Right click your Internet connection in the window and click "Properties"
Click on the "Advanced" tab
Make sure that the Internet Connecion Firewall is unchecked

The video and audio are out of sync

This might be a sound card or driver issue. Check for sound card driver updates from your vendor and from http://windowsupdate.microsoft.com. Download the latest DirectX from Windows Update as well.

LIVE/ON-DEMAND BROADCAST DIFFICULTIES

I have an Apple computer. Are your services compatible with OS X?

Our service has been tested with the latest versions of Safari and Firefox for OS X. You will need to install Windows Media Player 11 for OS X. Please see the link below for download.

Windows Media Player 11 for OS X is located at the link below: http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx

You will also need to download Flip4Mac http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx

When I select a live/On-Demand broadcast the media player say transitioning and never plays. Are there technical difficulties with the broadcast?

This issue is with your Windows Media Player settings. Close any open web browsers and open Windows Media Player. In Windows Media Player, choose Tools from the top menu. If you can not see the top menu, press the Alt key on your keyboard. This will highlight the word File and will show the other categories. Once you click on Tools, click on Options. From here, click on the network tab. You will then see four options that are checked off. When you are on this screen, please uncheck UDP. After that, click Apply and then click OK.

I have a router/firewall. Will that cause problems with broadcasts?

If you have a router/firewall then this would also need to be configured to allow multicasting. Another option would be to disable the firewall for the event and then enabled once the event is over. For assistance with configuration please consult the manufacturer of your router/firewall.

I cannot view any broadcast. The media player never loads the control options such as play/pause, stop, and volume control.

Do you have any kind of security software installed on your computer such as McAfee, Norton, or Zone Alarm? If so please try to disable the software. If you are not sure if you have any of that software then you can check by clicking on Start and going to the control panel. Look for add/remove programs. This will give you a list of software installed on your computer. Some security software can block Active X or Flash controls that our site requires. Please try to disable the software. If you do not want to disable the software for security purposes, please check the configuration. For assistance with configuration please consult the software manufacturer.

GENERAL QUESTIONS

Can I share my username and password with someone else?

Ram Vision is a single-user membership product. Sharing your username is not permitted. Sharing your username with another person allows that person access to your credit card information as well. You can not log in on multiple computers at the same time. Each subsequent login while an ID is already logged in will end the session logged into previously.

Is my privacy protected on Ram Vision?

Your privacy is important to us. We provide a detailed notice explaining our online information practices. For more information, visit our privacy guidelines included in the terms and conditions.

Can I link my site to RyersonRams.CA?

Yes, you are allowed to link to http://www. RyersonRams.CA /. Unless you have our written permission, you must link to the main page rather than a specific page inside the site. If your site is frame-based, we require that RyersonRams.CA opens in a new frame rather than in a frame on your site.

Can RyersonRams.CA link to my site?

In order to protect ourselves against NCAA rules violations, we will not provide links to any sites other than major media outlets as permitted by NCAA regulations.

Is there recruiting information on RyersonRams.CA?

Due to NCAA regulations we cannot post any information on recruiting on this website. Upon official announcement from Ryerson University coaches and administration at Ryerson University, RyersonRams.CA will be the first and official source on the web for this type of information.

What is listed in the Archives?

All events are archived and can be listened to in their entirety on RyersonRams.CA. Fans must have a recent version of Windows Media Player (version 11.0 as of Feb. 17, 2010).

  • Upgrade your system to Windows Media Player 11 Now

I sent a support request and did not get a response?

While we respond to every support request that comes in through this site, there are several reasons as to why you may not have gotten a response. You may have typed the incorrect address in the reply-to category, or the e-mail may have been sent to the incorrect address. We will not respond to any emails that include foul or abusive language. Our response may also be caught in the spam or junk filter of your email client. If you have any questions, comments or concerns about our web site, please contact us here.

I'd like to see something on RyersonRams.CA that is not on the site, where do I send my input?

We value your input and would like to hear from you! We've created a place for you here to tell us what you like and don't like about RyersonRams.CA. Please click here to give us your input. Additionally, we plan to continuously conduct surveys and polls on the site that will be very helpful to us as we continue to make the site a better experience for our fans.